Frequently Asked Questions
Everything you need to know about bringing Tumble home.
Are Tumble rugs machine washable?
Yes, all our rugs are designed with a spill-proof surface and a lightweight construction that fits easily into standard home washing machines.
How long does shipping take?
Orders are typically processed within 2-3 business days. Once shipped, standard delivery takes between 5-7 business days depending on your location.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it for a full refund, provided it is in its original condition.
Do the rugs require a rug pad?
Every Tumble rug comes with our custom non-slip rug pad system included in the price to ensure safety and extra cushioning.
Are your products pet and kid-friendly?
Absolutely. Our rugs are made from non-toxic, hypoallergenic materials and feature a liquid-repellent coating that makes cleaning up after pets and children effortless.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Affirm.